Terms & Conditions
Welcome to Casetro! By using our website, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.
1. General
These terms apply to all users of the Casetro website.
By accessing or using our services, you agree to comply with these terms.
2. Products & Fulfillment
All phone cases are made-to-order and custom-printed by our trusted partner, Printify.
Product images on the website are for illustration purposes. Slight variations in color or design may occur due to the printing process.
We ensure every product meets quality standards before shipping.
3. Orders & Payments
All payments are processed securely through third-party platforms like PayPal or Stripe.
We reserve the right to cancel orders suspected of fraudulent activity or if incorrect details are provided.
Prices are displayed in USD and may include applicable taxes depending on your location.
4. Shipping & Delivery
Please refer to our Shipping & Delivery page for detailed policies.
Casetro is not responsible for delays caused by shipping providers, customs, or unforeseen circumstances.
5. Returns & Refunds
We strive for customer satisfaction and offer the following return policy:
Defective or Incorrect Products: If your item arrives damaged or doesn’t match your order, you can request a return or replacement within 14 days of receiving it.
Non-Returnable Items: Customized cases cannot be returned unless there is a defect.
Process: Contact us at support@casetro.com with proof of the issue (e.g., photos). We’ll guide you through the return process.
6. Intellectual Property
All designs, content, and branding on Casetro’s website are the property of Casetro or its collaborators.
Reproducing, redistributing, or using any material without permission is strictly prohibited.
7. Limitation of Liability
Casetro is not liable for:
Delays caused by shipping carriers.
Loss or damage due to incorrect shipping information provided by the customer.
Indirect or consequential damages arising from the use of our website or products.
8. User Conduct
By using Casetro, you agree to:
Provide accurate and truthful information during checkout.
Use the website for lawful purposes only.
Refrain from attempting to breach the website’s security.
9. Modifications to Terms
Casetro reserves the right to update these terms at any time. Changes will be posted on this page with the revision date.
If you have questions or concerns about these terms, contact us at support@casetro.com.
Thank you for choosing Casetro – where style meets functionality!